Meet the Founder

Izzy Knopper

With a wide range of experience working in the Global tech industry, Izzy is a passionate and dedicated Operations leader who has helped teams shine with efficiency and precision. Working mostly at the intersection of Software and Hardware, Izzy has led and transformed teams ranging from;

  • General Operations

  • Customer Operations

  • Customer Experience

  • Customer Care/Support

  • Customer Onboarding

  • Product Operations

  • Customer Success

  • • Motive

    • JUUL Labs

    • Scoot Networks

    • Trove Recommence

    • Rodan + Fields Corporate

Testimonials

  • “Izzy is far and away the most exceptional customer experience professional that I have had the pleasure of working with. They are a mature leader with an operational mindset who hones in on hard problems and leverages technology to efficiently get things done. Izzy values data, structured debate, and moving things to full completion. Their deep empathy with the customer and coworkers also sets them apart."

    Jacob Honig CEO & Co-founder @ Seam.io | Cometeer | JUUL Labs

  • "Izzy is an invaluable resource to any organization looking to streamline their processes and scale their operations team. Beyond raw talent and work ethic - which they demonstrate in spades - Izzy has the unique ability to connect and coach the individual, and help them bring out their best work. Few people so thoroughly excel at both systems-level thinking and design, as well as the management practices necessary to execute them. "

    Ash Casselman CEO @ Femistry | Cisco Meraki | JUUL Labs

  • "Izzy is one of my favorite people to work with when a tough problem arises. I've seen first hand Izzy's deep skill set in Customer Experience; Augmented with incredible perseverance, sharp communication and a considerate nature, Izzy is the type of person who can make big ideas a reality. Izzy makes others on the team better and always keeps the customer voice present as a leader. I'm grateful for my time working with Izzy."

    John Gleeson Founder & Managing Partner @ Success Venture Partners | Motive

  • "I had the pleasure of working with Izzy while they served in the capacity of Director of Customer Experience Operations for APAC, EMEA and the Americas. Izzy was instrumental in the success of building and launching our Global CX footprint. Their scope included managing our BPOs in four locations globally, SFDC, Talkdesk, WFM, and 3PL partners. Izzy was also instrumental in utilizing data analytics to support our cross-functional teams from Quality, Engineering and Supply Chain to deliver premium customer service experiences globally. Perhaps most importantly, Izzy created a sense of teamwork within our group which was missing before they came. We all work better when Izzy is part of the team.”

    Mario Arlia Customer Experience & Operations Executive | Building Global Centers of Excellence | Olympus Corporation | JUUL Labs

Let’s drive change, together.

Headquartered in the Pacific Northwest, Transformational Operations helps clients on and between coasts. Our team specializes in driving Operational Excellence for everyone from small Customer Service teams, to Strategic GTM Organizations.